Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•The item must be unused and in the same condition that you received it, including all original packaging, tags, and seals, if applicable.

•The item must be in its original packaging.

•You must provide a receipt or proof of purchase, such as an order-confirmation email or order number.

•Items returned because of verified manufacturing defects or quality issues are eligible for a full refund, including return shipping.

Items Not Eligible for Return

The following items are not eligible for return or refund:

•Gift cards.

•Final-sale or clearance items clearly marked as "final sale" at the time of purchase.

•Any used hoodie, T-shirt, sweat pants, backpack, shoulder bag, plush accessory, rhinestone apparel item, or fashion accessory that is unsuitable for return because of hygiene, cleaning, or use-related reasons that is unsuitable for return because of hygiene or safety reasons.

•Any item showing signs of wear, damage, misuse, or alteration.

Free Returns

We offer free returns on all eligible items. No restocking fees will be deducted from your refund. Return-shipping labels will be provided by us at no cost to you. To request a return and obtain a prepaid return-shipping label, please contact us at info@baqv.shop.

How to Initiate a Return

1.Contact our customer-service team at info@baqv.shop with your order number and the item or items you wish to return.

2.You will receive a Return Merchandise Authorization (RMA) number and a prepaid return-shipping label within 1–2 business days.

3.Pack the item securely in its original packaging, include your proof of purchase and all applicable seals, and affix the return label.

4.Drop off the package at an authorized carrier drop-off location indicated on the label.

Return Address

Once you receive your prepaid return label, please ship your return to the address indicated on the label. Our designated returns-processing location is:

baqv (baqv.shop)

1222 Grant Ave

Altoona, PA 16602

United States

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 1–2 business days. Refunds are issued to your original payment method, such as a credit card, debit card, or PayPal account. Depending on your financial institution, it may take an additional 7–10 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted in the following situations:

•Items returned in used or damaged condition where the damage was not due to a manufacturing defect.

•Items missing parts or original packaging.

•Items returned after the 30-day window, at our discretion.

In these cases, we will notify you by email of the proposed refund amount before processing.

Exchanges

We do not currently offer direct exchanges. If you need a different hoodie, T-shirt, garment size, bag, or fashion accessory, please return your original eligible item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@baqv.shop. Include your order number and clear photos of the damage or defect. We will arrange a free return and a full refund, or a replacement if available.